Return & Refund Policy

If the part isn't right, contact us within 30 days of delivery. Items must be unused, unfitted and in their original packaging with all mounting hardware and instructions included.

Once we receive and inspect your return, we approve or decline it and issue approved refunds within 7 days to your original payment method or nominated bank account.

• Email support@carpartsau.com with your order number and the reason for return.
• We reply with a return authorisation and the return address.
• Pack the item securely and send it back, or drop it in at 88 Cumberland Street, Sydney NSW 2000.

Send photos of the fault or freight damage within 7 days of delivery. We cover return freight on faulty items and will replace or fully refund them, including any incorrectly supplied parts.

We can't accept returns on items that have been fitted, drilled, modified, painted or damaged after delivery, or on made-to-order items. Your rights under Australian Consumer Law always apply.